(DOWNLOAD) "Easycar.Com: Strategic Service System Design (Case Study)" by Journal of the International Academy for Case Studies " eBook PDF Kindle ePub Free
eBook details
- Title: Easycar.Com: Strategic Service System Design (Case Study)
- Author : Journal of the International Academy for Case Studies
- Release Date : January 01, 2005
- Genre: Law,Books,Professional & Technical,
- Pages : * pages
- Size : 276 KB
Description
CASE DESCRIPTION The primary subject matter of this case concerns concepts relating to operations strategy and service system design. Secondary issues examined include the application of production line approaches to service, service quality concepts, and the value of demand management systems to the firm. The case has a difficulty level of four/five. The case was written for an MBA level introductory operations management class. It is also suitable for use in operations strategy or service operations management courses, at either the MBA or senior undergraduate level. The case has been designed to be taught in 75 minutes and is expected to require about two hours of outside preparation.